LO1-Demonstrate an understanding of effective communication skills and how it can affect workplace behaviour.

Assignment 1 Guide – PPSM (Reflective Summary) 2000-word count

Tips:

The first assignment covers two learning outcomes (LO1 & LO2)

LO1-Demonstrate an understanding of effective communication skills and how it can affect workplace behaviour.

LO2 - Apply knowledge and understanding of effective negotiation and influencing skills in order to achieve a pre- determined objective. 

The two learning outcomes should be comprehensively covered -

LO1- 50%: LO2 – 50%

There should be 3 segments to your reflective summary –

(A) Introduction (B) Body (C) Conclusion. 

A. Introduction - Your introduction should provide a detailed information on what the assignment is aiming to achieve. This should provide information on LO1 & LO2. Suggested word count - 200

• An introduction is the opening paragraph of an essay.
• It should briefly introduce the topic and outline your key ideas.
• An introduction might also provide context and try to capture the reader’s interest.

B. Body of the reflective summary. This is also to cover LO1 & LO2-

Suggested word count – 1600

Points to consider

LO1 – Suggested word count – 800

• Define communication and types of communication (Verbal & Non Verbal- Provide examples of each (Add reference)
• Explain how you have used these types of communication in your work place (Health & Social Care sector) and during class activity. Reflect on your experience with your colleagues during your activities and the role you played.
• Give information on the different styles of communication (Add reference).
• What mode of communication is mostly used at your work place? Explain with relevant examples.
• What type of communicator are you?(Passive, Assertive, Aggressive or a combination of two- Explain) What impact does this have on your ability to communicate effectively at your work place? Add reference to information
• Has your style of communication affected the behaviour of others in your workplace – Reflect with good reflection to provide examples linked to the work environment .
• What are the skills to develop for effective use of communication?
• How can this affect work place relationship?
• Explain barriers to effective communication
  • Reflect on the barriers that affects your communication in a work related context and explain how you were able to get rid of these barriers.
  • Explain the use of emotional intelligence (start with the definition before writing your reflection) as a manager and how this can affect workplace behaviour- Share your experience 

LO2 - Suggested word count – 800

• Demonstrate your understanding of negotiation (define and add reference)
• Explain the types of Negotiation - Distributive (win-

lose) Integrative (win-win)- (Add reference to any definition provided)

• Now reflect on this - Have you been involved in any

negotiation in the past?

• What have you successfully negotiated? Did the interest of your counterpart conflict with yours? ■ What factors

helped enable your success? Link information to a work related context and perhaps some personal examples where necessary.

• What are those basic negotiation skills to acquire?

Reflect on a time when you made use of any of these skills. Reflect on your involvement in class activity and you could also make use of work based examples. This will involve sharing of own personal experience – Mostly make use of the first person “I “

• Explain the different stages of negotiation.
  • What do you understand by personal influence? Define and add reference
  • What are the skills to develop to influence the behaviours

of others in the work place?

• Reflect on a time when you had to use your influencing skills to bring about a change or to achieve a predetermined objective.

C.Conclusion - Suggested word count – 200

This could include a final thought or reflection to highlight the significance of the topics discussed in your reflective summary.

Tips to write a good Conclusion.

In a conclusion paragraph, you summarise what you’ve written about in your reflective writing. When you are writing a good conclusion paragraph, you need to think about the main points that you want to get across and be sure it is included. If you’ve already written a fabulous introductory paragraph, you can write something similar with different wording. Here are some points to remember:

• · Use your introductory paragraph as a guide. You may have started by saying, “There are three classes at school that I absolutely cannot wait to go to every day.” You can start your conclusion by saying, “Gym, Math, and Art are the three classes I try to never miss.”
• · If it’s a longer paper, a good place to start is by looking at what each paragraph was about. For example, if you write a paper about zoo animals, each paragraph