Define quality as it relates to ‘your service’, then using quality theories, models and tools critically analyse the quality of the service provided.

Assessment Brief - Leading Change and Service Improvement in Health & Social Care module. 

Module code LEM 7034-C

Summative -1

Method

Essay

Weighting

100%

Length

4,000 words PLEASE NOTE: this word limit must not be exceeded and does not include; reference list, tables, figures, footnotes, appendices, front page.

Module Learning Outcomes

Assessed

Learning Outcomes 1-6

Task Description

This is a 4,000-word essay addressing the following:

• Define quality as it relates to ‘your service’, then using quality theories, models and tools critically analyse the quality of the service provided.
• From this analysis identify a problem/issue that requires service improvement
• Using change and service improvement theories, models and tools, critically discuss how you would manage change to address this problem/issue in order to improve the quality of your service

Assessment Briefing Information

• Firstly identify ‘your service’. This can be the service that you currently work in or a service that you have worked in previously.
• When defining quality, ensure that you identify and critically review a number of definitions and either; choose one that relates best to your service or write your own. Give your rationale for choosing the one you choose. Make sure you take into consideration the national & local context in terms of quality and quality improvement; and any quality guidance that may relate to your service.
• When reviewing/assessing the quality of your service, choose an appropriate quality model or theory which best fits your situation/service (again justify why you have chosen this one). Some you may wish to consider are Donabedian; Maxwell; High Quality Care for All; Standards; ISO. Application of the quality model should help you identify a quality problem.
• When you identify your problem/issue choose something small as this will make the next part of the assignment more manageable and will allow you to look in depth rather than discussing too broadly. Make it clear what the problem is that are aiming to ‘solve’.
• When discussing how you would manage the change, make sure you identify/make clear the

change required – use one, or more, of the diagnostic tools.

• When discussing the management of the change, critically discuss change models and then perhaps choose one to give you a framework in which to write. Justify why you have chosen this model. Some you might consider are Lewin, Hayes, Kotter, NHS change model.
• Using a model as a framework and to give you structure to your essay, critically discuss HOW you would prepare for change, implement the change, and evaluate and sustain the change.
• You might want to include resistance to change and what makes change successful. You might want to discuss the impact culture will have on your change.

Assessment Criteria

Assessment Criteria This assignment will be assessed using the level 7 assignment rubric, which is available on Canvas

Date of Assessment / Method of

Submission

By 12 noon Wednesday 7th May 2025. Assignment should be submitted via the Canvas site for the module

Feedback and Results

Results will be available within 20 working days of submission date

Assessment

Formative - 2

Method

Essay Plan/ Draft

Length

500 words

Outcomes Assessed

As this is a formative submission this will be assessed to support your

learning and development of summative submission and therefore not graded. You will be provided feedback on your plan which will be working towards meeting MLOs 1-6

Task

Detailed essay plan of 500 words addressing the following:

• Define quality as it relates to your service, then using quality theories, models and tools critically analyse the quality of the service provided.
• From this analysis identify a problem/issue that requires service improvement
• Using change and service improvement theories, models, and tools, critically discuss how you would manage change to address this problem/issue in order to improve the quality of your service