This assessment task requires you to assume the role of Project Manager for the website development project CBSA is providing to their client.

Assessment Task	Assessment Method	Task Summary
Assessment Task 1: Written Questions	Written questions	Students must answer twelve written questions in an open-book written assessment.
Assessment Task 2: Project Quality Management Plan	Project and role-play	This task consists of six parts: Part A: Review Project Requirements and Email Briefing Report to CBSA MD Part B: Send an Email to the CBSA MD with the Briefing Report Attached Part C: Determine Quality Requirements and Document in Project Quality Management Plan Part D: Participate in a Meeting with the Project Team and Managing Director Part E: Prepare Meeting Documents and Update the Quality Management Plan Part F: Attach Documents to an Email to CBSA Managing Director
Assessment Task 3: Quality Processes Project	Project	This task consists of six parts: Part A: Review Documents and Prepare Quality Assurance Audit Report Part B: Prepare an Email to the MD and Attach the QA Audit Report Part C: Prepare Project Change Request and Send to MD for Approval Part D: Send an Email to the Project Team to Communicate the Approved Change Part E: Send Email to Website Developers for Approval of Change Part F: Send Email to CBSA MD With a Screenshot of Project Folders/Sub-Folders
Assessment Task 4: Project Quality Management Evaluation	Project	This task consists of two parts: Part A: Review Documents and Prepare Project Quality Evaluation Report Part B: Prepare an Email to the MDs and Attach the Project Evaluation Report

Assessment Documents

Required Additional Documents

The following additional documents support this Student Assessment Booklet and form part of the assessment tool for this unit. You will require them to complete the assessments for this unit.

CBSA Minutes Meeting Template (available via the CBSA website)
CBSA Email template (available via the CBSA website)
Briefing Report Template (supplied)
Project Management Policy and Procedures (supplied)
Project Quality Management Plan Template (supplied)
Interim Project Status Report (supplied)
Project Change Request Form (supplied)
Project Management Plan Summary (supplied)
Project Schedule (supplied)
Project Finances Report (supplied)
Quality Assurance Audit Report Template (supplied)
Website Developer Report (supplied)
Project Quality Evaluation Report Template (supplied)
Final Project Status Report (supplied)

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet.Please fill it in for each task where you need to submit items for assessment, making sure you sign the student declaration.

Your assessor will give you feedback about how well you went in each task and will write this on the back of the Task Cover Sheet.

The Assessment Process and Your Rights

Assessment Submission Guidelines

All assessments must be submitted by the due date specified by the Trainer/Assessor on the UIT Learning Management System (Moodle). To log in to UIT Moodle visit https://uit.learnbook.com.au

When submitting assessments students agree that it is their own work, except where acknowledged, and has not been submitted for academic credit elsewhere.

If you miss an Assessment Deadline:

If you miss a scheduled assessment you are required to provide proof of legitimate absence within three (3) working days after the official due date.

Proof must be provided to the Student Services Department and may be required to complete an assessment extension application form.

If the proof is not provided within the time period, then the student will receive a ‘Not Yet Competent (NYC)’ outcome.

No supplementary assessments will be scheduled without proof of legitimate absence.

If the proof of legitimate absence is rejected, the student can appeal to the VET Academic department.

For more information, please refer to the student handbook.

Re-submission

Students are permitted 2 attempts for each assessment task.If you are deemed Not Yet Competent (NYC) for the unit, you must re-enrol and pay the required tuition fees for the unit.

Assessment Task and Unit Outcome

All individual assessment tasks are marked as either Satisfactory (S) or Not Satisfactory (NS).

Once all individual assessment tasks are marked Satisfactory (S) for a unit, the student can be deemed Competent (C).

If the student does not achieve Satisfactory (S) results for all individual assessment tasks for a unit, they will be deemed Not Yet Competent (NYC).

Reasonable Adjustment

At the Trainer/Assessors discretion reasonable adjustment, also known as reasonable accommodation, may be applied. This means that `reasonable` adjustments may be made wherever possible; to meet the needs of a student with disability or with other learning needs. If you require more details about reasonable adjustment, please refer to the student handbook.

Learning support

If you require further assistance in your learning, UIT encourages you to reach out to your Trainer to discuss the areas that you believe you need further assistance with. If you require further support after consulting your trainer, please see a Student Services Officer who can arrange a time to discuss your concerns with the VET Academic department.

Plagiarism Policy

All student work must be written in their own words, except where acknowledged through quotations and referencing. Plagiarism is a serious offence; Universal Institute of Technology may impose severe penalties on students who plagiarise.

For more information on Plagiarism and Cheating, visit UIT’s policy and procedures on the website. www.uit.edu.au

Appeals

If you are not satisfied with the decision made by a member of UIT staff, you can appeal that decision. For more information on Complaints and Appeals please see the Appeals policy and procedures on the UIT website. www.uit.edu.au.

Course Credits

If you have been deemed competent in this unit as part of a prior qualification, you may eligible for credit transfer. For more information on course credits please see the Course Credits policy and procedures on the UIT website. www.uit.edu.au

RPL

If you believe you have sufficient experience and knowledge in this area of study, you may be eligible for Recognition of Prior Learning (RPL).For more information on applying for RPL please see the Recognition of Prior Learning (RPL) policy and procedure on the UIT website.www.uit.edu.au.

Feedback to student

Feedback on students’ assessment performance is a vital element in their learning. Its purpose is to justify to students how their competency was assessed, as well as to identify and reward specific qualities in their work, to recommend aspects needing improvement, and to guide students on what steps to take.

Feedback defines for students what their trainer/assessor thinks is important for a topic or a subject. At its best, feedback should:

Be provided for each Unit Assessment Task (UAT)

Guide students to adapt and adjust their learning strategies

Guide trainers/assessors to adapt and adjust teaching to accommodate students’ learning needs

Be a pivotal feature of learning and assessment design, not an add-on ritual

Focus on course and unit learning outcomes

Guide students to become independent and self-reflective learners and their own critics

Acknowledge the developmental nature of learning

If students have not received proper feedback, they must speak to VET department/administration department in UIT/person responsible for looking after the VET department/administration of UIT.

Information about Assessment

Dimensions of Competency

To be competent, you must show your ability to perform effectively in a broad capacity. The dimensions of competency ensure the person being assessed has the skills to perform competently in a variety of different circumstances. To be competent, you must demonstrate the following:

Task Skills: The skills needed to perform a task at an acceptable level. They include knowledge and practical skills, and these are usually described in the performance criteria.
Task Management Skills: These are skills in organising and coordinating, which are needed to be able to work competently while managing a number of tasks or activities within a job.
Contingency Skills:The skills needed to respond and react appropriately to unexpected problems, changes in routine and breakdowns while also performing competently.
Job Role/Environment Skills: The skills needed to perform as expected in a particular job, position, location and with others. These skills may be described in the range of variables and underpinning skills and knowledge.

Principles of Assessment and Rules of Evidence

Assessment must be conducted in accordance with the rules of evidence and principles of assessment. The following definitions of these terms are taken from the Australian Skills Quality Authority’s Users’ guide: standards for registered training organisations (RTOs) 2015.

Principles of Assessment

Validity: ‘Any assessment decision of the RTO is justified, based on the evidence of performance of the individual learner. Validity requires:

assessment against the unit(s) of competency and the associated assessment requirements covers the broad range of skills and knowledge that are essential to competent performance
assessment of knowledge and skills is integrated with their practical application
assessment to be based on evidence that demonstrates that a learner could demonstrate these skills and knowledge in other similar situations
judgement of competence is based on evidence of learner performance that is aligned to the unit/s of competency and associated assessment requirements.’

Reliability: ‘Evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment.’

Flexibility: ‘Assessment is flexible to the individual learner by:

reflecting the learner’s needs
and assessing competencies held by the learner no matter how or where they have been acquired
drawing from a range of assessment methods and using those that are appropriate to the context, the unit of competency and associated assessment requirements, and the individual.’

Fairness: ‘The individual learner’s needs are considered in the assessment process. Where appropriate, reasonable adjustments are applied by the RTO to take into account the individual learner’s needs. The RTO informs the learner about the assessment process and provides the learner with the opportunity to challenge the result of the assessment and be reassessed if necessary.’

Rules of Evidence

Validity: ‘The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements.’
Sufficiency: ‘The assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to be made of a learner’s competency.’
Currency: ‘The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.’
Authenticity: ‘The assessor is assured that the evidence presented for assessment is the learner’s work.`

Glossary of Instructional Task Words

The assessment tasks use a range of instructional words, such as ‘compare’ and ‘list’. These terms will guide the student and yourself regarding the level of detail that must be provided in students’ answers. Some questions will also tell you how many answers students need to give – for example, ‘Describe three strategies…’. Use the following glossary to guide you in interpreting the words in the tasks:

Analyse – This means you should break an issue down into its parts, identify them and explain how they relate. You should discuss the issue in detail and methodically.
Compare – This means you should describe the similarities or differences between two or more things, ensuring you also discuss the relevance of the differences. You may also be asked to ‘contrast’, as in ‘compare and contrast’, which means you are also focusing on the dissimilarity.
Define – This means you should explain the meaning or interpretation of a term or concept in your own words, including any qualities which are essential to understanding.
Describe – This means you should outline the most noticeable qualities or features of an idea, topic or the focus of the question.
Discuss – This means you must point out the important issues or features, key points, and possible interpretations, and debate through argument. You should provide reasons for and against it.
Evaluate – This means you must judge or calculate the quality, importance, amount, or value of something. You must provide an in-depth answer with as much detail as possible.
Examine – This means you must look at, or consider, the item or subject carefully and in detail to discover something about it. You will need to provide a detailed response with key points and features. You should provide a response with as much detail as possible, but a minimum of one or two paragraphs in length. Examine is similar to analysis.
Explain – This means you need to make something clear or show your understanding by describing it or providing information about it. You will need to make clear how or why something happened or something is the way it is.
Identify – You must recognise something and indicate what the required information is. The length of the answer should be guided by what you are being asked to identify.
List – You must record short pieces of information in a numbered or bulleted form with one or two words or sentences on each line.
Outline – You must give a brief description of the main facts or sequence of events about something. The length of the response should be guided by what you are required to outline. As long as you include the main facts or points, then that’s enough.
Summarise – You must express the most important facts or points about something in short and concise form.

Assessment Plan

The following outlines the assessment requirements for this unit. You are required to complete all assessment requirements outlined below to achieve competency for this unit.

Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

Assessment Tasks	Due Date
1. Assessment Task 1 – Written Questions	Please refer to Moodle for Due Dates
2. Assessment Task 2 – Project Quality Management Plan
3. Assessment Task 3 – Quality Processes Project
4. Assessment Task 4 – Project Quality Management Evaluation

Agreement by the student
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?	☐ Yes	☐ No
Have you read and understood the UIT’s policies and procedures related to reassessment?	☐ Yes	☐ No
Do you understand the requirements of this assessment?	☐ Yes	☐ No
Do you agree to the way in which you are being assessed?	☐ Yes	☐ No
Do you have any special needs or considerations that must be made in preparation for this assessment? If yes, what are they? __________________________________________________________________	☐Yes	☐ No
Do you understand your rights to appeal the decisions regarding assessment?	☐ Yes	☐ No

Student Name: _______________________________________

Student Signature: ________________________________________ Date: _______________

Assessor Name: ___________________________________________

Assessor Signature: _____________________________________ Date: _______________

Assessment Task Cover Sheet – Assessment Task 1

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.

Name:
Date of submission:
Unit:	BSBPMG532 Manage project quality
		Assessor to complete
Assessment Task Number and Title		Satisfactory/ Not satisfactory	Date	Is this a reassessment? Y/N
Assessment Task 1: Written Questions

STUDENT DECLARATION

I __________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s in the completion of this work.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of the RTO’s policies, disciplinary action may be taken against me.

Student Signature: _______________________________________________

Date: _______________

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

Assessor Signature: _____________________________________________________________

Assessor Name: __________________________________________________________________

Date: _______________

Assessment Task 1: Written Questions

Task summary

§ This is an open-book written assessment.

§ There are twelve questions and some questions have sub-parts.

§ You must answer all questions and their parts correctly to achieve a Satisfactory outcome for this task.

Resources and equipment required

Access to your learning materials
Access to a computer, printer and internet
Access to Microsoft Word (or a similar program)

Where and when this task will be completed

You will complete this task in your own time, or you may be provided with time in class to complete it (where applicable)
You will be advised of the due date for this task.

What happens if you get something wrong?

If your assessor marks any of your answers as incorrect or insufficient, they will make arrangements with you for resubmission. Your assessor may ask you some questions verbally to check your understanding, or you may need to provide new written responses to the questions that were answered incorrectly. Your assessor will give you a due date by which this must be provided.

Submission requirements

Your answers for each question

Task instructions

This is an open book written assessment – you can use your learning materials as reference.

You must answer all questions and their parts correctly to achieve a Satisfactory outcome for this task.
Refer to the Glossary of Instructional Task Words for descriptions of instructional words to guide you in the level of response required in each question.

Question

Explain the Total Quality Management theory.

Question

a) Explain the purpose of the ISO:9001:2015 international standard for an organisation.

b) Identify and explain a minimum of three benefits of ISO 9001 certification and the benefits

Question

Describe the Six Sigma methodology and its relationship to quality assurance.

Question

a) Describe the cost-benefit analysis.

b) Explain why organisations use cost-benefit analysis process.

c) Identify the steps to complete a cost-benefit analysis.

Question

a) Describe the use of cause and effect diagrams for quality control.

b) Identify the set of possible causes for issues analysed in the service industry – the 4S.

Question

a) Describe the purpose of a Quality Management Plan

b) Describe how a Quality Management Plan is used as a project tool.

Question

Outline the key role and at least four responsibilities of Quality Manager.

Question

Explain the use of the Plan Do Check Act cycle as a continuous improvement method and each of the steps.

Question

Explain the concept of benchmarking as a continuous improvement tool.

Question

Explain the concept of process mapping as a continuous improvement tool.

Question

Explain two benefits of brainstorming as a continuous improvement tool.

Question

Explain the purpose of quality audits as a quality assurance tool.

Assessment Task Cover Sheet – Assessment Task 2

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.

Name:
Date of observation/ submission:
Unit:	BSBPMG532 Manage project quality
		Assessor to complete
Assessment Task Number and Title		Satisfactory/ Not satisfactory	Date	Is this a reassessment? Y/N
Assessment Task 2: Project Quality Management Plan

STUDENT DECLARATION

I __________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s in the completion of this work.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of the UIT’s policies, disciplinary action may be taken against me.

Student Signature: _______________________________________________

Date: _______________

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

Assessor Signature: _____________________________________________________________

Assessor Name: __________________________________________________________________

Date: _______________

Assessment Task 2: Project Quality Management Plan

Task summary

This assessment task requires you to assume the role of Project Manager for the website development project CBSA is providing to their client, Eco-Natural Skin Care, an Australian manufacturer of beauty and skincare products. You are required to determine quality requirements and objectives and seek input from stakeholders in order to develop a project quality management plan. You must also maintain a quality management system and set up an electronic folder and filing system to store project documents. There are six parts to this task:

In Part A, you will read the Email from your MD, review the scenario information, read the Eco-Natural Skin Care Risk Management Policy and Procedures and develop a short Briefing Report for the CBSA MD.
In Part B, you will prepare an Email to the CBSA MD, and attach the Briefing Report to the email.
In Part C, you will send an email to the General Manager with your project risks included in the draft Risk Management Plan and draft Risk Register.
In Part D, you will present your draft Quality Management Plan to a meeting of the project team and MD and obtain agreement on content to include in the Plan.
In Part E, you will prepare the Minutes of the Meeting, update the draft Quality Management Plan, allocate risk responsibilities to project team members and update the Quality Management System.
In Part F, you will attach the Minutes of the Meeting, Quality Management Plan and screenshot of the folders/sub-folders to an email to the CBSA Managing Director.

Resources and equipment required

Access to your learning materials
Access to a computer, the Internet, and a web browser
Access to Microsoft Word (or a similar program)
Space for a meeting
CBSA Minutes Meeting Template (available via the CBSA website)
CBSA Email template (available via the CBSA website)
Briefing Report Template (supplied)
Project Management Policy and Procedures (supplied)
Project Quality Management Plan Template (supplied)

Where and when this task will be completed

You will complete this task in your own time, or you may be provided with time in class to complete it (where applicable)

You will complete this task at work or on your placement.
You will be advised of the due date for this task

What happens if you get something wrong

Task instructions

You must complete all parts of the task outlined below.

Part A: Review Project Requirements and Email Briefing Report to CBSA MD

To begin this part, read the following email and then complete the tasks that follow:

In this part, you will complete the following three actions:

a) Review the email below to obtain instructions from your Managing Director.

d) Read the attached Case Study about Eco-Natural Skin Care Australia’s needs for a website.

e) Read the Eco-Natural Skin Care’s Project Management Policy and Procedures.

f) Access the Briefing Report Template. Prepare a short Briefing Report for the CBSA Managing Director, outlining the purpose of the briefing report, proposed quality objectives and proposed quality standards. Identify at least ten relevant quality standards for this project.

Case Study – Eco-Natural Skin Care

Eco-Natural Skin Care is an Australian company with a head office based in Brisbane. The company commenced business in 1996 and manufactures and eco-friendly, high-quality beauty skincare products. The business was established to cater to the growing demand for skin products that contain eco-friendly and natural ingredients. There is also an emphasis on eco-friendly packaging.

The company sells its products in health food shops across the country, as well as on-line through its own web site. The company targets customers that want high quality, eco-friendly products. Market research has identified that around 70% of customers are professional women aged 25 to 55.

Most customers are health conscious, care about protecting the environment and have an average annual income of $80,000.

The company currently has a small range of products that include:

Cleansing creams to soothe skin during make-up removal. Primary ingredients include Shea butter to nourish the skin and plant extracts that are also rich in essential oils with regenerating and anti-inflammatory properties. This product will be for delicate and mature skin and could also be used as a baby cream.
Multi-Protection Day Moisturizing Creams for dry to normal skin types that help protect the skin during the day and include Shea butter and extracts from fragile green algae that provide hydrating and protective properties.
Regenerating facial scrub to clean off dead skin cells to promote the regeneration of healthy new cells. This product will be used for most skin types.

Within the last seven months, CBSA assisted Eco-Natural Skin Care Australia in opening a Retail Store in both Sydney and Melbourne. The project was a success, and the company achieved an increase in market share of 20% within the first six months.

The company’s overall business objectives for the next three years are to increase sales by 40% and create brand awareness, develop a broader product range, as well as expand into overseas markets, most likely Hong Kong, Japan and Singapore.

The company also wants to achieve an online presence, offering online shopping to customers but will need to research this further to understand the resources required to staff calls, online queries, packaging and postal services required.

To increase sustainability, which its customers are interested in, Eco-Natural Skin Care wants to offer discounts to customers who bring in product bottles and jars to be refilled instead of throwing away each empty container.

The company currently employs the following staff:

Head Office: CEO, Managing Director, HR Manager, Operations Manager, Marketing Coordinator, Customer Service Officer and two administration staff.
Ten staff are employed in the factory, making and distributing the products.
Three Retail Store Managers – one in Brisbane, Melbourne and Sydney.
Six full-time staff – two at each store and six part-time staff – two at each store.

To date, the company has been utilising a basic website, that includes four pages: Home, About Us, Products and Contact Details. The company has decided to replace it completely.

The new website is seen as a critical part of Eco-Natural Skin Care’s expansion strategy. The company wants to address Web Content Accessibility Guidelines (WCAG) for vision-impaired users.

The Eco-Natural Skin Care CEO has provided a strict budget of $21,000 for this project, with no variances allowable. The budget is based on their estimated costs.

A key aim of the project is that customers are attracted to the website and find it easy to use.

Timing is also an issue, as the website should be ready by October to be ready for the Christmas season: (assume that it is currently June).

Access the Eco-Natural Skin Care Australia’s Project Management Policy and Procedures (supplied as a supporting document) and read the procedures to familiarise yourself with them.

Part B: Send an Email to the CBSA MD with the Briefing Report Attached

There are three tasks in this Part:

a) Access the CBSA Email Template from the CBSA website.

g) Prepare an email to the CBSA Managing Director, Gavin Stead, and attach the Briefing Report you prepared in Part A of this Assessment Task.

h) You will receive feedback from the Managing Director. You will incorporate that feedback into the development of the Project Quality Management Plan in Part C of this Assessment Task

Submission requirements

¨ Email with Briefing Report attached

Part C: Determine Quality Requirements and Document in Project Quality Management Plan

There are four tasks in this Part:

a) Use the Quality Management Plan Template (supplied as a supporting document).

i) Develop a draft Quality Management Plan:

Use the internet to research project quality plans that could be appropriate for the case study scenario.
You should also use the information in your Briefing Report and the feedback from your assessor to inform the Plan.

Include in the Quality Management Plan, as a minimum, include:

Purpose of the quality management plan
Quality objectives
Quality standards
Quality metrics
Quality assurance and control mechanisms
Quality roles and responsibilities
Quality methods, techniques and tools to resolve quality issues
Plan for reporting quality control and assurance problems to ensure quality issues are resolved.

c) Download a copy of the CBSA Email Template and prepare an email addressed to the CBSA Managing Director, providing him with a copy of your Draft Quality Management Plan to review before Part D.

d) Print out a copy of your draft Quality Management Plan to take to the project team meeting for Part D.

Submission requirements

¨ Email with draft Project Quality Management Plan attached

Part D: Participate in a Meeting with the Project Team and Managing Director

The Managing Director has set up a meeting with the project team. Read his email below to understand the purpose and agenda for the meeting.

Project Team Members include:

Con Kafatos, the Project Manager – CBSA (you, the student)
Gavin Stead, CBSA Managing Director (your Assessor)
Sam Bradshaw, Operations Manager at Eco-Natural Skin Care (another student)

To begin this part, read the following email and its attachment, then complete the tasks that follow:

Attachments Below:

Project Meeting Agenda

Project Meeting Agenda
ECO-NATURAL SKIN CARE WEBSITE DEVELOPMENT PROJECT MEETING Meeting Room 2.1 300 Fictional Way SYDNEY 2000
Tuesday 24 June (20xx) 9:30 AM
AGENDA
100.00	Overview of the project
101.00 101.01 101.02 101.03 101.04 101.05 101.06 101.07 101.08 101.09	Review of the draft Quality Management Plan: Purpose of the Quality Management Plan Quality objectives to be included in the Plan Quality Standards – there should be at least 10 Quality Metrics for each standard. Quality Assurance and Control Mechanisms Roles and Responsibilities for Project Quality and informing project stakeholders of project requirements The methods, techniques and tools to use to resolve quality issues How the project quality issues will be identified and controlled or resolved?
103.00	Any other business
104.00	Next Meeting

At the meeting:

Provide the meeting members with a copy of your draft Quality Management Plan.
Explain the project as this is the first time the meeting participants have attended a meeting about the website development project.
Walk through your Quality Management Plan with the project team members, encouraging or convincing them to agree with the assumptions that you have made.
Obtain agreement on the information that is documented in the Quality Management Plan as set out in the Policy and Procedures.
Allocate risk responsibilities to project team members.
During the meeting, you will need to demonstrate effective communication skills, including:
speaking clearly and concisely
using non-verbal communication to assist with understanding
using language and techniques to motivate and convince meeting participants of your reasoning and logic
asking questions to identify required information
responding to questions as required
using active listening techniques to confirm understanding.

Part E: Prepare Meeting Documents and Update the Quality Management Plan

There are three tasks in this part.

Prepare the Minutes of the Meeting:
Download the CBSA Minutes Meeting Template from the CBSA website.
Complete the Minutes of the Project Meeting, noting any actions and the next meeting date.
Update the draft Quality Management Plan (from Part B) with information obtained from and agreed at the project meeting.
Allocate quality roles and responsibilities to project team members (including yourself).
Create the Quality Management System for the project documents and take a screenshot of the folders/subfolders and list of files within the folders.

Part F: Attach Documents to an Email to CBSA Managing Director

There is one Task in this part.

a) Use the CBSA Email Template to prepare an email to the CBSA Managing Director:

Introduce the completed documents, which you have attached to the email:

- Minutes of the Meeting

- Quality Management Plan

- Screenshots of the Quality Management System.

Include in the email, a request to progress with the project to implement quality processes.

Submission requirements

¨ Email with updated Project Quality Management Plan attached and Minutes of the Meeting

¨ Screenshot(s) of the folders/sub-folders with project documents created so far, stored

Assessment Task Cover Sheet – Assessment Task 3

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.

Name:
Date of submission:
Unit:	BSBPMG532 Manage project quality
		Assessor to complete
Assessment Task Number and Title		Satisfactory/ Not satisfactory	Date	Is this a reassessment? Y/N
Assessment Task 3: Quality Processes Project

STUDENT DECLARATION

I __________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s in the completion of this work.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of the UIT’s policies, disciplinary action may be taken against me.

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 3: Quality Processes Project

Task summary

In this assessment task, you will implement quality processes by undertaking a quality assurance audit of project processes and distributing the QA Audit Report to the project team. When you receive an email for a change to the website, you will prepare a Change Request to the client, obtain approval for the change, and communicate the change to the project team and the website developers. You will also need to update the Project Schedule and Project Finances Report.

There are six parts to this task:

In Part A, you will read the Email from your MD, review the documents listed in the email and prepare a Quality Assurance Audit Report.
In Part B, you will prepare an Email to the Project Team, and attach the Quality Assurance Audit Report to the email.
In Part C, you have received an email from the client, requesting a change to the website. You will prepare a Project Change Request, and submit it to the MD for approval.
In Part D, you will update the Project Finances Report and Project Schedule and prepare an email to the Project Team to communicate confirmation of the requested change.
In Part E, you will prepare an email to the website developers advising them of the approved change to the website.
In Part F, you will update the Quality Management System folders/files, take a and screenshot of the folders/subfolders and attach it to an email to the CBSA Managing Director, for his information.

Resources and equipment required

Access to your learning materials
Access to a computer, the Internet, and a web browser
Access to Microsoft Word (or a similar program)
CBSA Email template (available via the CBSA website)
Project Quality Management Plan (developed in Assessment Task 2)
Interim Project Status Report (supplied)
Project Change Request Form (supplied)
Project Management Plan Summary (supplied)
Project Schedule (supplied)
Project Finances Report (supplied)
Quality Assurance Audit Report Template (supplied)
Website Developer Report (supplied)

Where and when this task will be completed

You will complete this task in your own time, or you may be provided with time in class to complete it (where applicable)
You will complete this task at work or on your placement.
You will be advised of the due date for this task

What happens if you get something wrong

Task instructions

You must complete all parts of the task outlined below.

Part A: Review Documents and Prepare Quality Assurance Audit Report

As part of the Quality Assurance approach, the Managing Director has requested you undertake a Quality Assurance Audit and prepare a report.

There are four tasks to this part:

j) Read the Assessment Task 3 Email below.

	To:	Con Kafatos (con.kafatos ad@cbsa.com.au)
	From:	Gavin Stead (gavin.stead@cbsa.com.au)
	Date/time:	Tuesday 9:15 a.m.
	Subject:	Eco-Natural Skin Care Australia Website Development Project Quality Assurance Audit
Good morning Con, Thank you for the work you have done so far on the Eco-Natural Skin Care Website Development Project. It is progressing well. To maintain our quality assurance approach and quality processes, please undertake a quality assurance audit to assess the quality control of the project. This should be done in accordance with the quality standards in the Project Quality Management Plan. Please use the Quality Assurance Audit Report Template (supplied as a supporting document). To start the process, please review the following documents (supplied as a supporting document). Project Management Plan Summary Project Schedule Project Finances Report Interim Project Status Report Website Developer Report Quality Assurance Audit Report Template. Kind regards, Gavin Stead
Managing Director 300 Fictional Way, Sydney, NSW 2000 Phone: 1800 111 222 www.cbsa.com.au

g) Review the following documents (supplied as a supporting document):

Project Management Plan Summary
Project Schedule
Project Finances Report
Interim Project Status Report
Website Developer Report
Quality Assurance Audit Report Template.

h) Use the Quality Assurance Audit Report Template to prepare the Quality Assurance Audit Report:

This report focuses on the implementation of project quality processes that address the following:

- Assessment of the extent to which the project processes to date meet the quality management plan developed.

- Assessment of the extent to which the web site is meeting the quality specifications documented in the quality management plan.

- Causes of variance to quality metrics and action to be taken to address recommendations.

i) File your report in the relevant sub-folder you created in Assessment Task 2

Submission requirements

¨ Quality Assurance Audit Report

Part B: Prepare an Email to the MD and Attach the QA Audit Report

In this task, you will prepare an email to the CBSA General Manager and attach the Quality Assurance Audit Report for him to review.

There is one task to this part:

a) Use a CBSA Email Template, which, you can download from the CBSA website, and create an email addressed to Gavin Stead, Managing Director of CBSA:

Introduce the Quality Assurance Audit Report and summarise the contents.
Request feedback from the Managing Director.
Attach the Quality Assurance Audit Report to the Email.

Submission requirements

¨ Email to Project Team with draft QA Audit Report

Part C: Prepare Project Change Request and Send to MD for Approval

In this task, you have received a request for a change from the MD of Eco-Natural Skin Care Australia, requesting the inclusion of videos on the website. You will need to complete a Project Change Request Form and send it to Gavin Stead, MD of CBSA, for approval, drawing any issues to his attention.

There are four tasks for this Part.

a) Read the email the MD of Eco-Natural Skin Care Australia sent to you requesting a change to be incorporated into the website.

Email received

j) Use the Project Change Request Form (supplied as a supporting document) and complete it with the details you received in the email from Sarah Seeward, the Managing Director of Eco-Natural.

k) Use a CBSA Email Template, which, you can download from the CBSA intranet dashboard, and create an email addressed to Gavin Stead, Managing Director of CBSA, requesting review and approval of the Change Request Form

Introduce the Change Request Form and request you received from Sarah Seeward.
Draw his attention to any other issues that impact the project you noted as a result of the Change Request.
Request approval for the Change.
Attach the Change Request Form to the Email.

l) Add the Change Request Form to the folders/sub-folders you set up in Assessment Task 2.

Part D: Send Email to Project Team to Communicate the Approved Change

In this task, you will prepare an email to the Project Team to communicate confirmation of the requested change.

There are three tasks in this part.

a) Use a CBSA Email Template, which, you can download from the CBSA website, and create an email addressed to the Eco-Natural Skin Care Australia Website Development Project team to communicate the change requested by Sarah Seeward and the delay for delivery of the website.

Introduce the Change Request from Sarah Seeward and explain that the website developers have agreed to make the change to the website.
State the impact the change will have on the Project Budget and delivery timeline (by one week).
Explain that the change has been approved.

m) Open the Project Schedule spreadsheet and update the Website Development section in the schedule to include the change which will delay the delivery of the website by one week.

Update the dates in the schedule for Sections 3, 4 and 5, to take the delay into account.
Save the updated version with a different filename, e.g. Version 2 or a dated version.

n) Open the Project Finances Report and add the additional $4000 to the budget for the approved change request for the website development.

Save the updated Project Finances Report with a new filename, e.g. date or version number.
Save the document in the project folders/sub-folders.

Submission requirements

Project Change Request Form
Project Schedule
Project Finances report

Part E: Send Email to Website Developers for Approval of Change

In this task, you will prepare an email to the Website Developers advising them of the approved change to the website.

There is only one task in this part.

a) Use a CBSA Email Template, which, you can download from the CBSA website, and create an email addressed to Garry Webb at Ezy-As Website Solutions to advise him that Gavin Stead has approved the requested change.

Introduce the Change Request from Sarah Seeward
Explain that Gavin Stead has approved the change and additional budget of $4000 for Ezy-As Web Solutions.
Acknowledge the delay in the delivery timeline (by one week).

Submission requirements

Email to Project Team to advise of confirmation received for change request – Part E

Part F: Send Email to CBSA MD With a Screenshot of Project Folders/Sub-Folders

In this task, you will update the Quality Management System folders/files, take a screenshot of the folders/subfolders and attach it to an email to the CBSA Managing Director, for his information.

There are two tasks in this part.

Use a CBSA Email Template, which, you can download from the CBSA website, and create an email addressed to Gavin Stead, MD of CBSA.

a) Introduce the Quality Management System and the folders/sub-folders established for the project documents.

o) Attach a screenshot (or more than one screenshot) of the folders/sub-folders.

Submission requirements

¨ Email to Website Developer advising them of the approved change

¨ Screenshots of the project folders/sub-folders

Assessment Task Cover Sheet – Assessment Task 4

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.

Name:
Date of submission:
Unit:	BSBPMG532 Manage project quality
		Assessor to complete
Assessment Task Number and Title		Satisfactory/ Not satisfactory	Date	Is this a reassessment? Y/N
Assessment Task 4: Project Quality Management Evaluation

STUDENT DECLARATION

I __________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s in the completion of this work.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of the UIT’s policies, disciplinary action may be taken against me.

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 4: Project Quality Management Evaluation

Task summary

In this assessment task, you will review project outcomes against quality objectives, standards and metrics in order to evaluate and report on the effectiveness of quality management processes and procedures. You will need to write a report and send it to the CBSA MD and Eco-Natural Skin Care MD.

There are two parts to this task:

§ In Part A, you will read the Email from your MD, review the documents listed in the email and prepare a Project Quality Evaluation Report.

§ In Part B, you will prepare an Email to the CBSA MD and Eco-Natural Skin Care MD, and attach the Project Quality Evaluation Report to the email. You will also attach the screenshots of the project files and sub-folders.

Resources and equipment required

Access to your learning materials
Access to a computer, the Internet, and a web browser
Access to Microsoft Word (or a similar program)
CBSA Email template (available via the CBSA website)
Project Quality Evaluation Report Template (supplied)
Interim Project Status Report (supplied)
Final Project Status Report (supplied)

Where and when this task will be completed

You will complete this task in your own time, or you may be provided with time in class to complete it (where applicable)
You will complete this task at work or on your placement.
You will be advised of the due date for this task.

What happens if you get something wrong

Task instructions

You must complete all parts of the task outlined below.

Part A: Review Documents and Prepare Project Quality Evaluation Report

There are three tasks to this part:

a) Read the email below.

	To:	Con Kafatos (con.kafatos ad@cbsa.com.au)
	From:	Gavin Stead (gavin.stead@cbsa.com.au)
	Date/time:	Thursday 3:00 p.m.
	Subject:	Eco-Natural Skin Care Australia Website Development Project Quality Assurance Audit
Good afternoon Con, Thank you for the work you have done so far on the Eco-Natural Skin Care Website Development Project. You have done an excellent job. Please review the Interim and Final Project Status Reports for the project and assess the outcomes in relation to quality. Prepare an evaluation report, of 1–2 pages long, using the Quality Evaluation Report, to report on the effectiveness of the quality processes and procedures. Include in your Report: performance against all agreed quality objectives performance against agreed quality standards lessons learned recommendations for the future. Send the report to myself and Sarah Seeward, the Managing Director of Eco-Natural Skin Care Australia. Please also attach a screenshot of the project folders for our records. Kind regards, Gavin Stead
Managing Director 300 Fictional Way, Sydney, NSW 2000 Phone: 1800 111 222 www.cbsa.com.au

p) Prepare the Project Quality Evaluation Report in accordance with the instructions in the email.

q) Save the document to the folders in the project folders.

Submission requirements

¨ Project Quality Evaluation Report

Part B: Prepare an Email to the MDs and Attach the Project Evaluation Report

In this task, you will prepare an email to the CBSA General Manager and the Eco-Natural Skin Care Australia Managing Director and attach the Project Quality Evaluation Report for review.

There is one task to this part:

a) Use a CBSA Email Template, which, you can download from the CBSA website, and create an email addressed to Gavin Stead, Managing Director of CBSA and Sarah Seeward, Managing Director of Eco-Natural Skin Care Australia.

Introduce the Project Quality Evaluation Report and summarise the contents.
Point out that the report has been written and sent as part of the communication items in the Project Management Plan.
Attach the Project Quality Evaluation Report to the email.
Attach a screenshot of the final version of the project folders/sub-folders.

Submission requirements

¨ Email to CBSA MD and Eco-Natural MD Screenshots of the project folders/sub-folders

100% Plagiarism Free & Custom Written, Tailored to your instructions

This assessment task requires you to assume the role of Project Manager for the website development project CBSA is providing to their client.

Student and Trainer/Assessor Details

Course and Unit Details

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